The following is the text of the ASP Ombudsman Policy.

Ombudsman Policy:

1.  The board shall set up the office of Ombudsman and appoint someone 
to that position.  The Ombudsman's sole role shall be to mediate 
disputes between ASP members and their customers.  The Ombudsman shall 
report to the board situations where he feels board action or knowledge 
is appropriate.

2.  All ASP members and vendor associate members are required to 
cooperate with the Ombudsman when approached by him/her.

3.  The shareware version of any shareware program produced by ASP 
author members must contain the following text as part of some file on 
disk. (The shareware version means the one intended for trial use).

"This program is produced by a member of the Association of Shareware 
Professionals (ASP).  ASP wants to make sure that the shareware principle 
works for you.  If you are unable to resolve a shareware-related problem 
with an ASP member by contacting the member directly, ASP may be able to 
help.  The ASP Ombudsman can help you resolve a dispute or problem with an 
ASP member, but does not provide technical support for members' products.  
Please write to the ASP Ombudsman at 545 Grover Road, Muskegon, MI USA 
49442-9427, FAX 616-788-2765, or send a CompuServe message via CompuServe 
Mail to ASP Ombudsman 70007,3536"

4.  Inclusion of Ombudsman statement.

4.a.  Versions of ASP shareware sent to users when they register with 
the author or his direct agent shall also have the Ombudsman statement 
quoted in point #3, but these statements may be in a written form 
included in the registration package.

4.b.  Packages of the registered version (essentially idnetical to those
sent registered shareware users) intended for sale in retail 
establishments or primarily retail mail order firms need not have an 
Ombudsman statement included. However, if the version contains any 
reference to shareware, it must also contain the Ombudsman statement.

4.c.  Members are free to include the Ombudsman statement in printed 
documentation, ads, and other mailings if they wish.

5.  The first sentence may be replaced by "<Member's name> is a member 
of the Association of Shareware Professionals (ASP)."  If a member's 
company qualifies under the company name policy, the company name may be
used instead of <member's name>.

6.  ASP approved vendors must include the following statement with their
catalogs and newletters and is encouraged to include it with all disks 
sold:

"Company X is an approved vendor and associate member of the Association of 
Shareware Professionals (ASP).  ASP wants to make sure that the shareware 
principle works for you.  If you are unable to resolve a shareware-related 
problem with an ASP member by contacting the member directly, ASP may be 
able to help.  The ASP Ombudsman can help you resolve a dispute or problem 
with an ASP member, but does not provide technical support for members' 
products.  Please write to the ASP Ombudsman at 545 Grover Road, Muskegon, 
MI USA 49442-9427, FAX 616-788-2765, or send a CompuServe message via 
CompuServe Mail to ASP Ombudsman 70007,3536"

7.  The Ombudsman statement may not be hidden in a file or other manner 
which 60% of the board of directors regards as obscure.

8.  ASP approved BBS Systems must include the following statement as a 
system bulletin (or as a downloadable file, _IF_ and ONLY if an online 
bulletin is not feasible), which is to be accessible by all callers:

"<Name of BBS> is an approved BBS member of the Association of Shareware 
Professionals (ASP). ASP wants to make sure that the shareware principle 
works for you. If you are unable to resolve a shareware-related problem 
with an ASP member by contacting the member directly, ASP may be able to 
help. The ASP Ombudsman can help you resolve a dispute or problem with an 
ASP member, but does not provide technical support for members' products. 
Please write to the ASP Ombudsman at 545 Grover Road, Muskegon, MI USA  
49442-9427, FAX 616-788-2765, or send a CompuServe message via CompuServe 
Mail to ASP Ombudsman 70007,3536"

9.  If posted as a bulletin, the title of said bulletin shall be "ASP 
Ombudsman Statement"; if posted as a downloadable file, the filename shall 
be "ASPOMB.xxx" (where "xxx" is representative of either a text or archive
filename extension.)

