                            3Com Corporation
            EtherDisk Diskette for the EtherLink III Adapters
                            Technical Support



 3Com offers worldwide product support 24 hours a day, seven days a week,
 through automated on-line systems.


 CardBoard Bulletin Board Service (BBS)
 --------------------------------------

 You can obtain software drivers, updates, patches, and fixes on CardBoard,
 3Com's menu-driven bulletin board service.  CardBoard also provides product
 information and diagnostic programs.  For access, call the CardBoard
 telephone number nearest you and set up your modem as follows:

 France     (33) (1) 69 86 69 54
            Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 Germany    (49) 89 62732 188/189
            Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 Italy      (39) (2) 27 30 06 80
            Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 U.K.       (44) (44) 2 278278
            Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 U.S.       (1) (408) 980-8204
            Up to 14400 baud, 8 data bits, no parity, 1 stop bit

 For information on additional international CardBoard access numbers,
 contact your local 3Com office.  A list of international sales offices
 appears later in this document.

 3ComFacts (CardFacts and NetFacts)
 ----------------------------------

 This automated fax service sends printed installation diagrams,
 configuration drawings, troubleshooting instructions, and technical articles
 to your fax machine anywhere in the world.  To access 3ComFacts, use a
 touch-tone telephone and dial (1) (408) 727-7021. (In Europe, dial
 (44) 4 42 278279)  Cardfacts document 9999 provides  a list of adapter
 product documents. NetFacts document 8888 provides a list of system product
 documents.  Contact your local 3Com office for a local FAX access number.

 Ask3Com
 -------

 This on-line service is located on CompuServe and contains extensive
 technical and marketing information about all 3Com products.  To use
 Ask3Com, you must have a CompuServe account.  Call (1) (800) 848-8990 to
 obtain your local CompuServe dial-in phone number and open an account.
 After you have logged in to CompuServe, type "GO THREECOM" and press [Enter]
 to see the Ask3Com main menu.

 Novell Technical Support
 ------------------------

 For information on technical support for Novell's products:

      - Call 1-800-NETWARE (Novell's main phone number is 801-429-7000)
      - Refer to NETWIRE on CompuServe
      - Contact your local Novell network supplier or authorized service
        center.

 Microsoft Technical Support
 ---------------------------

 For information on technical support for Microsoft's products:

     - Call 1-206-454-2030
     - Contact your local Microsoft network supplier or authorized service
       center.

 IBM
 ---

 For information on technical support for IBM's products, contact your local
 IBM network supplier or authorized service center.

 Support from Your Network Supplier
 ----------------------------------

 If additional assistance is required, contact your network supplier.  Many
 suppliers are authorized 3Com service partners that are qualified to provide
 a variety of services, including network planning, installation, hardware
 maintenance, application training, and support services.

 U.S. and Canada

 Call the following number to locate your local 3Com sales office:

 U.S.     (1) (800) NET-3Com

 The 3Com sales office will refer you to the nearest 3Com authorized service
 partner.

 Outside the U.S. and Canada

 To locate a 3Com authorized service partner near you, contact your local
 3Com sales office.

 Australia                (61) 2 959 3020
 Belgium/Netherlands      (31) 2503 22120
 France                   (33) 1 69 86 68 00
 Germany                  (49) 89 627320
 Hong Kong                (852) 868-9111
 Italy                    (39) 2 2730 2041
 Japan                    (81) 3 3243 9234
 Nordic                   (46) 8 703 4870
 Singapore                (65) 321 8929
 Taiwan                   (886) 2 577 4352
 U.K.                     (44) 6 28 89 7000

 When you contact a 3Com authorized service partner for assistance, have the
 following information ready:

 - Diagnostic error messages
 - A list of system hardware and software, including revision levels
 - Detail on recent configuration changes, if applicable.

 3Com's service partner will determine what action needs to be taken to resolve
 the problem.  3Com service partners can verify hardware failures and advise
 you when it is more cost-effective to replace, rather than repair, a product.

 Returning Products for Repair
 -----------------------------

 A product sent directly to 3Com for repair must first be assigned a Return
 Materials Authorization number (RMA).  A product sent to 3Com without an RMA
 number will be returned to the sender unopened, at the sender's expense.

 When you call for an RMA number, be prepared to provide the product name,
 serial number, and diagnostic error messages.  Payment, shipping instructions,
 and turnaround time will be confirmed when the RMA number is assigned.

 To obtain an RMA number, call or fax:

 Europe            Phone  (44) 442 278125
                   Fax    (44) 442 236824

 U.S.              Phone  (800) 876-3266, press option 2
                   Fax    (408) 764-7290

 NOTE:  RMA forms (except Europe) are available on CardFacts.
        Dial (408) 727-7021.

 Outside Europe    Phone  (408) 492-1790
 and the U.S.      Fax    (408) 764-7290



 %VER  SUPPORT.TXT - Technical Support V3.4A
